DEFINITION: n., The fear that your service representative will retaliate after you have complained. v., To be afraid of bad service because you complained about it.

Counterattack

Created by: petaj

Pronunciation: counter attack

Sentence: No sooner had Nelly complained to the insurance officer across the service desk about the poor quality of the repairer's work on her storm-damaged roof, she felt that coil of fear in her stomach. Would this woman counterattack with quick thrust of her letter opener, or was she in for a year delay in getting the ruined carpet replaced.

Etymology: counter attack (retaliation) + counter (where one obtains service in a shop or service centre)

Points: 686

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