DEFINITION: n., The fear that your service representative will retaliate after you have complained. v., To be afraid of bad service because you complained about it.

Retailiation

Created by: Nosila

Pronunciation: re tayl ee ay shun

Sentence: When Gerda complained to her hairdresser that she did not like the colour and cut given to her the day before, she demanded a new free colour and cut the next month. Although she feared retailiation, the hairdresser grudgingly obliged, foregoing her commission. Gerda's fears were unfounded, as purpily, uneven, fuzzy, fried hair is all the rage now!

Etymology: Retail (the selling of goods or services to consumers) & Retaliation (avenge;action taken in return for an injury or offense)

Points: 896

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